Securtv - CCTV & Security Responsive Website Template Securtv - CCTV & Security Responsive Website Template

Frequently Asked Questions

Find answers to the most common questions about our products and services.

Demand communication: Customers send drawings, material requirements, order quantity, delivery address and detailed usage requirements to our sales staff.Technical evaluation & quotation: Our engineers verify the rationality of the scheme, confirm production feasibility, then offer accurate quotation and formal production cycle.Contract signing: Confirm unit price, payment terms, quality standards and delivery time, sign a formal sales contract to protect both parties’ rights.Arrange production: Raw materials will be inspected strictly before putting into production; every processing step will be checked by on-site inspectors.Finished product inspection: Test dimension accuracy, surface quality and structural stability; customers can choose factory on-site inspection or video inspection before shipment.

Packing & delivery: Adopt anti-collision packaging, arrange logistics transportation and provide tracking number; our after-sales team will follow up the whole delivery process.

Our optional raw materials include ordinary carbon steel, galvanized steel sheet, zinc-aluminum-magnesium plate, color coated steel plate, cold rolled steel plate and other high-strength anti-corrosion steel. We will recommend the most suitable material according to different working conditions such as outdoor exposure, humid environment and heavy load bearing. In terms of quality control: We will check official material certificates of all incoming raw materials to reject unqualified raw materials; key processes like rolling, bending and punching are controlled strictly to limit dimensional tolerance within the standard range; finished products will be sampled comprehensively to check straightness, wall thickness and surface condition. All production procedures are finished in our own workshop without outsourcing processing, so we can control quality from the source. We will take reasonable solutions for quality problems caused by our production mistakes.

Yes, we provide free professional technical support for all cooperative customers. Before production, our engineers can optimize structural design to improve installation convenience and structural stability. After delivery, we can provide simple installation sketches, parameter reference and operational precautions online. If you encounter difficulties during on-site installation, you can send on-site pictures or videos to us, our technical engineers will guide you to solve problems remotely. For large engineering projects, we can discuss the possibility of arranging professional technical personnel to the site for guidance according to actual cooperation situation.